Springfield, QLD, 4300, Australia
0420 232 170

Shipping, Returns & Refunds

SHIPPING

We understand that you don’t want to wait days or even weeks for your supplements to arrive. If you order before 1pm AEST, we will dispatch your order the same day (*excludes weekends and public holidays).

We offer FREE shipping on all orders over $150, and a flat rate of $9.95 for orders under $150 shipped direct to your door Australia wide!

RETURNS

Any return request must be made within 30 days of purchase. Please refer to the following requirements to be eligible for a return:

  • Unopened within its original packaging
  • In as new condition
  • Accompanied by a Tax Invoice or Proof of Purchase
  • Returned to us at your own expense

If you would like to request a return for a product, please contact us on 0420 232 170 during business hours (Mon – Fri 8am to 4pm AEST) or send an email to sales@hyhq.com.au.

Damaged / Faulty Goods

If you have received a damaged or faulty product from Healthy You HQ, please send a picture of the goods to sales@hyhq.com.au with your original Order Number and we will send you a prepaid return slip to send the goods back to us within 30 days of purchase, and we will resupply the order for you.

REFUNDS

Refunds will be on a case by case assessment. Goods and receipts must be provided to be eligible for a refund. Healthy You HQ reserves the right to deny a refund if they deem the goods or services to be satisfactory.